Frequently Asked Questions

Q: I have a burst pipe flooding my home! What should I do immediately?

A: Don't panic - here's your immediate action plan:

1. Turn off your main water supply - Usually located near your water meter or where the main line enters your home

2. Turn off electricity to affected areas if water is near electrical outlets or appliances

3. Document the damage with photos for insurance purposes

4. Remove standing water and move valuables to dry areas

5. Call DJ Plumbing immediately at (416) 871-4072 for Toronto or (905) 392-2068 for Newmarket

Why this matters: Burst pipes can cause thousands in damage within hours. Our experienced plumbers work weekends and evenings, so we can get to you fast. We'll assess the situation and get it "Done Right The First Time."

How do I know if my plumbing issue requires immediate professional help?

A: Call DJ Plumbing immediately for:

- Any flooding or major leaks

- No water supply to your home

- Sewage backups

- Gas leaks or gas smells

- Frozen pipes that have burst

Can wait for regular service hours:

- Slow drains (but not completely blocked)

- Dripping faucets

- Running toilets

- Low water pressure in one fixture

DJ Plumbing's emergency availability: We work weekends and weekday evenings because plumbing emergencies don't follow business hours. We promise to get an experienced plumber to your door free of charge for estimates.

Q: My drains are completely blocked and water is backing up. What can I try before calling a plumber?

A: Here's what you can safely attempt:

For kitchen sinks:

- Remove visible debris from the drain opening

- Try a plunger designed for sinks (not toilet plungers)

- Pour hot (not boiling) water down the drain

For bathroom drains:

- Remove hair and soap buildup from the drain cover

- Use a drain snake or wire coat hanger to pull out clogs

- Avoid chemical drain cleaners - they can damage pipes

**When to call us immediately:**

- Multiple drains backing up (indicates main line blockage)

- Sewage smell or dark water coming up

- Water backing up into other fixtures

Our advantage: We have professional-grade equipment that clears blockages completely, not just temporarily. Plus, we'll inspect your lines to prevent future issues.

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Q: How quickly can DJ Plumbing respond to my emergency?

A: We serve Newmarket, Toronto, and surrounding areas with:

- Weekend and evening availability

- Free dispatch of experienced plumbers

- Cash payment options for your convenience

- Quality guarantee - "Done Right The First Time"

Contact us:

- Newmarket: (905) 392-2068

- Toronto: (416) 871-4072

- Email: DJPlumbing.pro@gmail.com

Our commitment: We understand that plumbing emergencies are stressful and costly. That's why we focus on getting the job done right the first time, preventing repeat issues and additional expenses.

​Q: My water heater isn't working properly. How do I know if it's an emergency?

A: Call us immediately if you notice:

- Water pooling around the unit

- Gas smell (for gas units)

- Unusual noises like banging or hissing

- Rusty or discolored hot water

- No hot water at all

Safe troubleshooting steps:

1. Check if the pilot light is lit (gas units)

2. Verify the circuit breaker hasn't tripped (electric units)

3. Check the temperature setting (should be 120°F)

4. Look for error codes on digital displays

Why choose DJ Plumbing: Water heaters can be dangerous when malfunctioning. Our experienced plumbers can quickly diagnose whether you need repair or replacement, and we'll explain all your options clearly.